We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect. You can send the item you consider defective to our address (you can find our address on https://elf-bar-10000-puffs98653.liberty-blog.com/26813579/the-ultimate-guide-to-elf-bar-5000